Shipping Policy
At Valley Hoodie, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Destinations
We currently accept orders for delivery within the United States.
Please make sure that your shipping address is complete and accurate when placing your order. An incorrect or incomplete address may result in delivery delays or additional shipping arrangements.
2. Order Processing
After you place an order, our team processes and prepares it for shipment.
Orders are processed after payment has been successfully received and the order has passed our standard verification process.
Processing times may vary depending on order volume, product availability, holidays, and other circumstances. Any applicable processing information will be provided on the website or during the checkout process.
3. Shipping Rates
Available shipping options and applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offer will be subject to the terms stated on the relevant offer or promotion.
4. Delivery Times
Estimated delivery times can vary depending on the shipping method, destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
Any delivery estimate provided on our website or at checkout is an estimate and is not guaranteed unless expressly stated otherwise.
Please note that processing time is separate from transit time.
5. Order Tracking
When tracking information is available, we may provide a tracking number or shipping confirmation to the email address associated with your order.
You can use the tracking information provided by the applicable carrier to check the status of your shipment.
Tracking information may take some time to become active after an order has been dispatched.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, unit, or suite number, when applicable
- City
- State
- ZIP code
- Contact information
If you realize that your shipping information is incorrect, contact us as soon as possible at sales@valleyhoodie.us.
We cannot guarantee that shipping information can be changed after an order has been processed or shipped.
7. Delayed or Late Deliveries
Although we work to process and ship orders as efficiently as possible, delivery delays can sometimes occur because of circumstances outside our control.
These may include:
- Carrier delays
- Severe weather
- Holidays
- Incorrect or incomplete addresses
- Unexpected transportation issues
- Other events affecting normal delivery operations
If your order appears to be delayed, please contact us and provide your order information so our team can assist you.
8. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at sales@valleyhoodie.us as soon as possible.
We may request your order number, tracking information, photographs, or other relevant details so our team can review the issue and determine the appropriate resolution.
9. Undeliverable or Returned Shipments
If a package is returned to us because of an incorrect or incomplete address, refused delivery, or another delivery issue attributable to the shipping information provided by the customer, please contact us so we can review the available options.
Additional shipping arrangements may be necessary before the package can be reshipped.
10. Changes to Shipping Information
Shipping methods, delivery estimates, and shipping charges may change from time to time based on carrier availability, destination, operational requirements, or other factors.
The shipping information presented during checkout will apply to your order unless otherwise communicated by Valley Hoodie.
11. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact our customer support team:
Valley Hoodie
1847 Broadway
New York, NY 10023
United States
Phone: +1 (212) 555-0184
Email: sales@valleyhoodie.us
We are committed to providing a straightforward shopping and delivery experience for our customers.