Refund & Returns Policy
At Valley Hoodie, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer free returns and free exchanges within 30 days of receiving your order.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To start a return, please contact us by email at:
Please include your order number and the reason for your return so our team can review and assist you with the next steps.
Free Returns
Returns are completely free. Once your return request is received, our team will review and verify the request and provide you with the instructions needed to complete the return.
Please wait for our team to confirm your return before sending an item back.
Return Review & Verification
All return requests are reviewed and verified by our team before a refund is processed. This helps us ensure that each return is handled correctly and according to our return policy.
Refunds
Once your returned item has been received and verified by our team, your refund will be processed.
Please allow up to 15 days for the refund to be credited back to your original payment account after the return has been approved and processed.
The exact time it takes for the funds to appear in your account may also depend on your payment provider or financial institution.
Free Exchanges
We also offer free exchanges within our 30-day return period.
To request an exchange, email us at sales@valleyhoodie.us with your order number and the product or size you would like to exchange. Our team will review your request and provide the appropriate exchange instructions.
How to Request a Return or Exchange
To request a return or exchange:
- Email sales@valleyhoodie.us within 30 days of receiving your order.
- Include your order number and the reason for your request.
- Wait for our team to review and verify your request.
- Follow the return or exchange instructions provided by our team.
- After your return is received and verified, your refund or exchange will be processed.
Need Help?
For questions about returns, refunds, or exchanges, please contact our customer support team:
Email: sales@valleyhoodie.us
We are here to help make your shopping experience with Valley Hoodie as simple and convenient as possible.